Prodigy offers a
spectrum of software
services. The core expertise
lies in the service bed of
the industry. Pioneering
Prodigians are committed
towards the customer and the
work they deliver; create
wonders in maintaining the
Quality of Service.
Service Management was never
a cake walk but Prodigians
did manage to make it look
easy. Large volumes of data,
complex architectures and
new business models that
challenge your
infrastructure and business
can be managed; by acting
proactively to deliver the
right service at the right
time and for the right
price. Success of any
organization is measured by
its cost effective
deliverables of optimal
levels of service and
simultaneously keeping pace
with complex and changing
environments.
To help you gain a
competitive advantage, our
solutions help you establish
and deliver the best levels
of service to your customers
and all of your users. The
service could be most
important to your business
and whether it is offering
round the clock Web access
or monitoring suppliers in
your supply chain, Prodigy
will help you improve your
services to attract and
retain customers.
Our service management
solutions help you in
increasing your service
levels and your IT
decisions, productivity and
management of resources.
Enhance your end-users
experience - Define,
measure, and manage the
Quality of Service (QoS)
experienced by a group of
end users.
Manage service
degradations -
Correlate information to
identify root cause of
service degradations and
serve as a baseline for the
automation of corrective
actions.
Provide complete and
accurate data -
Produce Web-enabled reports
required by end-users.
Provide a business
perspective for IT decisions
– Perform automated and
ad-hoc analysis of past,
present and future IT
environment performance,
responsiveness and
throughput in the context of
service level agreements (SLAs).
Improve productivity
- Automate enterprise
process scheduling to ensure
higher IT staff productivity
and on-time, error-free
completion of business
defined service level
objectives.
Improve resource
management - Manage
IT resources or processes
that could affect services,
such as batch monitoring or
application-specific
thresholds or output
delivery to a group of
users.
Optimize asset
management - Track,
manage, and maximize IT
asset usage for optimal
Return on Investment.
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